Returns & refunds
Last updated 14 Sep 2026
Return window
If something arrives damaged or isn't what you ordered, let us know within 7 days of delivery and we'll sort it out — a replacement or a full refund, your choice.
What's covered
Items that arrive broken, defective, or different from what you ordered are covered in full. Because every mirror ships with protective flat packaging, please film yourself unboxing it — it makes resolving damage claims much faster.
What's not covered
Change-of-mind returns aren't accepted on personalised or custom items (like a nameplate mixtape mirror). For non-custom pieces, reach out and we'll do our best to help.
How to request a return
Email vibe2connect@gmail.com with your order number, a couple of photos, and what happened. We usually reply within a day.
Refund timing
Once approved, refunds for online (UPI) payments are processed to the original payment method within 5–7 business days. For Cash on Delivery orders where payment hasn't been made yet, we'll simply cancel the charge.